Refund policy
Returns & Refunds
Every Emilio's creation is handcrafted exclusively for its future owner. Because each piece is made to order, our Returns & Refunds Policy has been designed to protect both the integrity of every creation and the confidence of every client.
We kindly invite you to review your order carefully before completing your purchase.
Returns
If your creation arrives damaged, defective, or different from what you ordered, please contact our Client Services team within 14 days of receiving your order.
To be eligible for a return, your creation must:
Be unworn and unused.
Be returned in its original packaging.
Include all accompanying materials.
Be accompanied by proof of purchase.
To request a return, please contact us at:
contact@emiliosjewelry.com
If your request is approved, we will provide detailed instructions regarding the return process. Items returned without prior authorization cannot be accepted.
Return Address:
Emilio's Jewelry
Calle 165 #55A-81
111156 Bogotá
Colombia
Quality Commitment
Every Emilio's creation undergoes a meticulous quality inspection before leaving our atelier.
Should your creation arrive with a manufacturing defect or any issue that falls short of our standards, we are committed to resolving the matter promptly and with the highest level of care.
Please inspect your creation upon delivery and contact us immediately should you notice any concerns.
Made-to-Order Creations
As every Emilio's creation is handcrafted specifically for its future owner, we are unable to accept returns for:
Personalized or custom-made creations.
Pieces that have been worn, altered, resized by a third party, or damaged after delivery.
Gift cards.
If you are unsure whether your creation qualifies for a return, our Client Services team will be pleased to assist you before your purchase.
Exchanges
Because every Emilio's creation is handcrafted to order, we do not offer direct exchanges.
Should you wish to select a different creation, our Client Services team will gladly guide you through the return process, allowing you to place a new order once your return has been approved.
European Union Customers
If your order is delivered within the European Union, you have the right to cancel or return your purchase within 14 days of delivery, in accordance with applicable consumer protection regulations.
Returned creations must remain unworn, unused, in their original packaging, and accompanied by proof of purchase.
Refunds
Once your returned creation has been received and carefully inspected, we will notify you regarding the approval of your refund.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that your bank or payment provider may require additional time to process the transaction.
If more than 15 business days have passed since your refund was approved, please contact us at:
contact@emiliosjewelry.com
Client Services
Should you have any questions regarding your order, returns, or refunds, our Client Services team will be delighted to assist you.
contact@emiliosjewelry.com